Privacy Policy
Privacy
Effective Date: April 2, 2026 | Last Updated: April 2, 2026
Thank you for choosing Sitting Pretty Dog Transport Services (“Sitting Pretty,” “we,” “us,” or “our”). We are
committed to protecting the privacy of our clients and their beloved pets. This Privacy Policy describes
how we collect, use, share, and protect personal information when you visit our website, book our
services, or otherwise interact with us.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Information You Provide Directly
• Full name, email address, phone number, and home address
• Pet information: name, breed, age, weight, temperament, vaccination records, and veterinary
contact details
• Payment information (processed securely through third-party payment processors)
• Pickup and drop-off locations and special transport instructions
• Communications you send us via contact forms, email, or phone
b. Information Collected Automatically
• IP address and browser type
• Pages visited, time spent on pages, and referring URLs
• Device type and operating system
• Cookies and similar tracking technologies (see Section 6)
c. Information from Third Parties
We may receive information about you from veterinary offices, pet emergency contacts you provide, or
referral partners, solely for the purpose of providing safe and reliable transport services for your pet.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To schedule, confirm, and carry out pet transport services
• To communicate with you about bookings, updates, and service changes
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• To process payments and send invoices or receipts
• To ensure the health, safety, and comfort of your pet during transport
• To respond to your questions, feedback, or support requests
• To improve our website, services, and customer experience
• To send promotional offers or newsletters, if you have opted in
• To comply with applicable legal obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the
following limited circumstances:
a. Service Providers
We work with trusted third-party vendors to operate our business, including payment processors,
scheduling software providers, and website hosting services. These parties access your data only as
needed to perform services on our behalf and are contractually obligated to protect it.
b. Veterinary and Emergency Contacts
If a medical situation arises during transport, we may contact the veterinarian or emergency contact you
have designated and share relevant pet health information with them.
c. Legal Requirements
We may disclose your information if required by law, regulation, court order, or governmental authority, or
to protect the rights, safety, or property of Sitting Pretty, our clients, or the public.
d. Business Transfers
In the event of a merger, acquisition, or sale of our business assets, your information may be transferred
as part of that transaction. We will notify you of any such change in ownership or control.
4. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the
purposes outlined in this Privacy Policy, or as required by law. Pet health and transport records may be
retained for a longer period to ensure continuity of care.
When information is no longer needed, we securely delete or anonymize it.
5. Data Security
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We take the security of your personal information seriously. We implement industry-standard technical
and organizational measures to protect your data from unauthorized access, disclosure, alteration, or
destruction. These measures include:
• Encrypted transmission of data over HTTPS
• Secure, access-controlled storage of records
• Limited employee access to client data on a need-to-know basis
• Use of reputable, PCI-compliant payment processors
However, no method of transmission over the internet or electronic storage is 100% secure. While we
strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and
analyze website traffic. Cookies are small text files stored on your device.
We use the following types of cookies:
• Essential Cookies: Necessary for the website to function properly (e.g., booking session data)
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google
Analytics)
• Marketing Cookies: Used to deliver relevant promotions, only with your consent
You can control or disable cookies through your browser settings. Note that disabling certain cookies may
affect the functionality of our website.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal obligations
• Opt-Out: Unsubscribe from marketing emails at any time using the link in our emails
• Data Portability: Request your data in a portable format where applicable
To exercise any of these rights, please contact us at the information provided in Section 10. We will
respond to your request within a reasonable timeframe.
8. Children's Privacy
Our services are not directed to children under the age of 18, and we do not knowingly collect personal
information from minors. If you believe a child has provided us with personal information, please contact
us immediately and we will promptly delete it.
9. Third-Party Links
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Our website may contain links to third-party websites, such as veterinary clinics or pet care resources. We
are not responsible for the privacy practices of those sites and encourage you to review their privacy
policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal
requirements, or services. When we make material changes, we will update the Last Updated date at the
top of this page and, where appropriate, notify you by email or a prominent notice on our website.
Your continued use of our website or services after any changes constitutes your acceptance of the
updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your
personal information, please contact us:
Sitting Pretty Dog Transport Services
Email: info@sittingprettydogtransport.com
Website: www.sittingprettydogtransport.com
We are committed to addressing your concerns promptly and transparently. Safe travels for your furry
family members are our top priority — and so is your peace of mind.