FAQ's

The process begins with a consultation to learn about your dog, review your route, discuss any special requirements, and confirm trip details before booking. Prior to confirmation, we complete a detailed intake form covering your dog’s care and travel needs. Once finalized, we provide a contract and Pet Emergency Authorization Form. Your dog’s trip is confirmed once the completed documents and 50% deposit are received. The remaining balance is due at drop-off.

Yes, for the safety of all animals in our care we require current vaccination records and a CVI (Certificate of Veterinary Inspection) often called a health certificate, issued from an accredited veterinarian 10-30 days prior to travel. We also request your pets Microchip number that we scan on pick up and drop off for safety and peace of mind. We also recommend a rubber tag with your dog's info printed on and a scannable barcode like Bytetag which we use on our own dogs!

Pricing is tailored to route distance, tolls, overnight accommodations, and any bespoke requests that significantly extend travel time. Semi-private trips allow two parties and multiple dogs to share transportation costs, offering a more accessible way to enjoy our premium travel experience. Contact us for a personalized quote.

Each route is planned in advance with emergency veterinary facilities identified along the way to support timely care if needed. If a health concern arises during transport, we respond promptly, notify you immediately, and ensure your dog receives appropriate medical attention without delay. Every driver is certified in American Red Cross Cat & Dog First Aid, and Vetster is available as our 24/7 online veterinary care provider. In addition, every transport contract includes a Pet Emergency Authorization Form, completed according to your instructions, which authorizes us to make emergency medical decisions for your dog only if we are unable to reach you. This process is designed to ensure both rapid response and adherence to your preferences.

Upon booking we require a 50% deposit subject to the following cancellation policy: 🟠14+ days before trip--Full deposit refund 🟠Within 72 hours--50% of deposit refunded 🟠 Less than 72 hours--No refund